Frequently Asked Questions

Trackelio is a product feedback platform. You create a workspace, share the link with your customers, and they can submit feature requests, vote on posts, browse your roadmap, read changelogs, and search your knowledge base — all in one place.

After signing up, you create a workspace and get a public URL. Share that URL with your users or embed it in your app. Customers submit feedback, vote on each other's posts, and leave comments. You manage everything from your workspace dashboard — setting statuses, publishing roadmap updates, writing changelogs, and publishing KB articles.

Product managers, founders, and indie developers who want a structured way to collect and prioritize customer feedback. If you're currently tracking feedback in spreadsheets, Notion docs, or Slack channels, Trackelio gives you a much better home for it.

Yes. The free plan gives you one workspace with up to 50 posts, 50 members, and 10 knowledge base articles. It's fully functional and has no time limit — use it for as long as you need.

Pro costs $29.99/month and includes 5 workspaces, unlimited posts, unlimited members, unlimited KB articles, custom branding, visual feedback widget, bug triage, analytics, and priority email support.

Yes. Upgrade to Pro any time and get immediate access to all Pro features. Downgrade takes effect at the start of your next billing period — your data is never deleted when you downgrade.

Yes. We offer a 30-day money-back guarantee on all Pro purchases. If you're not satisfied within 30 days, contact us and we'll issue a full refund.

Each workspace is a separate feedback environment with its own board, roadmap, changelog, and knowledge base. Workspaces are publicly accessible via a unique URL that you share with your customers.

Yes. Trackelio is built on Supabase, which uses PostgreSQL with row-level security. All data is encrypted in transit and at rest. We never sell or share your data with third parties. Payments are processed securely through Stripe.

Yes. You can export your posts, votes, and comments from your workspace settings. Data is exported in CSV format so you can analyze it in any tool you prefer.

Customers need to create a free Trackelio account to submit posts, vote, and comment. This prevents spam and ensures feedback is tied to a real person. Browsing the board, roadmap, changelog, and knowledge base is always public.